This page contains specific information about the Mail Page for Cloud App.
Furthermore here you can find our general https://seibert.biz/informationsecurity
Where is my data stored?
Your data is stored securely only in the Atlassian cloud infrastructure!
Mail Page for Atlassian Confluence Cloud was developed using the Atlassian's most recent development platform called Atlassian Forge and thus meets the highest standards of security and availability.
In the Mail Page App all your data is stored securely only in the Atlassian cloud infrastructure with the Atlassian Storage API.
In comparison, other Confluence app vendors still use the previous Atlassian Connect development environment, where the app is not run in the Atlassian infrastructure but in a third-party cloud infrastructure and thus data is also stored outside of Atlassian.
What data is stored?
The following data is stored in the Mail Page App.
Data type | Data fields | Secret1 |
---|---|---|
Mail settings | mail sender name, address, subject prefix | |
Mailserver account data | server hostname, port, username and password |
1 All secrets were securely stored using the API Storage setSecret method.
What data is logged? Do you track me?
We only log errors and API calls always without any user data.
We never log your ip address. We don’t track you. We don’t know, who use our Mail Page App. You are anonymous.
It is planned in a later version that you as an administrator can activate a temporary debug logging in the mail page admin area, so that we can help you better in case of errors. So you remain at any time in control of what logging data is generated.
What Confluence data does Mail Page access?
The following read permissions to Confluence data are required for Mail Page functionality.
Access mode | Access right | Data fields |
---|---|---|
view | confluence-content.summary, |
|
readonly | content.attachment |
|
search | confluence |
|
view | me |
|
When Mail Page is used for the first time, Atlassian informs about the required access rights, see the following screenshot.
Does Mail Page connect to external services?
For sending the mail it is technically necessary to send data to our cloud service. All data is encrypted in transit and data is only volatile in memory and is never saved on storage.
To ensure high security in the Atlassian Forge infrastructure, network functions are technically restricted in the infrastructure.
Unfortunately, it is therefore not possible to send custom mails within the Atlassian Cloud infrastructure at the moment. For this reason, it is necessary that Mail Page uses our external cloud service under the domain *.kencha-services.seibert-media.net as a proxy for sending the mail to the configured mail server.
All data is encrypted in transit and is held only in memory while sending the mail. It is also ensured that the logging of the cloud service does not contain any user data.
When Mail Page is used for the first time, Atlassian informs to which external domains data is send, see screenshot at the very bottom:
Optional: Using our Mail Server at IONOS SE
If you do not have your own mail server for sending mails, you can configure Mail Page to send mails via our mail server at IONOS Group SE in Germany:
IONOS Group SE
Elgendorfer Straße 57
56410 Montabaur
Here you can see the certificates of IONOS:https://cloud.ionos.de/zertifikate
Such as the ISO 27001 for IT security: ISO 27001 PDF
The mails are sent from the domain @mailpage.app and the following mail servers are used for this service:
mx00.ionos.de (IP address: 212.227.15.41)
mx01.ionos.de (IP address: 217.72.192.67)
The IONOS Mail services are configured so that no mails are saved permanently. Also incoming mails to the mailbox are deleted immediately.
Which data is transmitted?
The following data is transmitted to our cloud service, when you send a Confluence page as mail:
Data type | Data fields |
---|---|
Mail header data | from, to, cc, bcc, subject field |
Mailserver account data | server hostname, port, username and password |
Confluence page | Page title and page content. |
Confluence instance | Site URL of your confluence instance |
User data | Display name and email address of the user, who sends the mail. |
Again, all data is encrypted in transit, held only volatile in memory and is never saved on storage of our cloud service!